Heyyy

What’s up everyone.

So this week, a bit of a change-up. This email is going out to both (free/paid) lists.

Substack has been fucking things up for me for about a week or so, and I do not know why. I have reached out to them, but haven’t heard back about this SUPER PRESSING ISSUE, so I am making some changes.

The Background:

For some reason, people that subscribe to my paid newsletters are getting emails telling them that their “membership benefits” have expired, despite them wanting to continue to be paid members, and despite me also wanting that and not doing anything in the back-end that would make that not happen…

They received an email like this:

About HALF of the people that pay to subscribe monthly have gotten an email like this, and several have written me like “WTF I want to still keep receiving your email!?”

I have no good response to WHY this has happened, and I’m disappointed that Substack has taken over a week to respond.

The Next Steps

So, where do we go from here?

I’m going to be making some changes to the “back end” of how this newsletter operates that shouldn’t really impact you.

The BIGGEST impact will be: I’ll be pausing subscriptions and you won’t get an email from me for a week or two.

I can’t really say much more about this at the moment, but I’m going to be combining a site I just bought with another site of mine and sort of… consolidate these sites under one awesome brand that will house all of the shit I’m working on, including this newsletter, more posts (I really haven’t written to many posts recently, but that will be changing shortly), and also a podcast that I’m working to set up.

For all the people on this list that are currently/have been before Substack fucked up, I’ll be taking care of you. If you’re ready to restart your subscription (if it has been “expired”) you’ll get a much better deal than I will be offering NEW subscribers once the new site is up. If you were/are a subscriber, I’ll also be giving a few months of the subscription free, as a thanks thanks for supporting me + sorry you have to deal with this stupid transfer/expiration/resubscription.

Really hoping a lot of you who read this find value in it and want to continue to subscribe. If not, I guess this is your big chance to get out. :)

Wrapping it Up

So, I’ll be working on setting things up (probably with Memberful?) at this new site, which I’ll probably be announcing next week if everything goes smoothly…

Like I said, I’ll take care of you all and won’t leave anyone hanging, paying for a subscription that’s not arriving, and for not getting these emails for a week or two. I’m putting all my time into getting things ready on this new platform, where this will all be much better and easier to manage.

Questions? Concerns? Hit me up.

Thanks for sticking with me and for being patient. I got some really AWESOME stuff planned :)

Until then,

Sean
sem@hey.com